Privacy Policy

Introduction

1. This privacy policy (“Privacy Policy”) applies to the collection and processing of personal data (“Personal Data”) by Zenvic Tech in connection with our website. This Privacy Policy will help you understand how we collect and use your Personal Data and what we do with it.
2. By visiting our website and/or purchasing something from us, you agree to us handling your Personal Data in accordance with this Privacy Policy.
3. Our principal place of business is Office No. 401, 63C, 21st Commercial Street, DHA Phase 2 Extension, Karachi, Pakistan. You can reach us at any time at info@zenvictech.com.

Personal Data That We Collect

1. Personal Data includes any information about an individual from which that person can be identified. It does not include Personal Data where the identity has been removed (anonymous data).
2. Information you may provide us through the website includes:
   • Contact data, such as your first and last name, email address, billing address and phone number.
   • Profile data, such as any username and password you set to establish an online account with us.
   • Communications that we exchange with you, including when you contact us with questions or feedback through the website contact form, email, phone, or social media (including Facebook, Instagram and WhatsApp).
   • Transactional data, such as information relating to or needed to complete your orders placed through our website, including order numbers and transaction history.
   • Project data, such as the content, images, logos, brand materials and account access you share with us so that we can carry out the work you have ordered.
3. We also collect limited technical data automatically when you visit the website, such as your IP address, browser type, device type, pages viewed and the time of your visit. We use this to keep the site secure and to understand how it is used.

How We Use Your Personal Data

We use your Personal Data for the following:

1. Provide you with the required services and/or products that you order from our website.
2. Respond to your questions or requests.
3. Improve our operations.
4. Prevent, detect and manage risk against fraud and illegal activities.
5. Comply with our financial, regulatory and other legal obligations.
6. Send you advertisements, newsletters and service updates.
7. Improve content and website layout.
8. Resolve disputes that may arise.

If you no longer wish to receive marketing messages from us, you can opt out at any time by emailing info@zenvictech.com. This will not stop messages that relate directly to a project or order you have with us.

Who Do We Share Your Personal Data With?

To enable us to provide our services to you on our website, we may share your information with trusted third parties. Such third parties include financial institutions, payment processors, verification services, as well as any third parties that you have directly authorised to receive your Personal Data.

We share Personal Data with third party business partners when this is necessary to provide our products and/or services. Examples of third parties to whom we may disclose Personal Data for this purpose are banks and payment method providers (such as credit card networks) when payment processing services are provided, as well as our hosting provider, email and communication providers, and analytics providers.

We may also disclose your Personal Data where we are required to do so by law, by a court order, or by a request from a regulator or law enforcement authority.

Payment Information

1. Payments made through our website are processed by third-party payment providers. Your card details are entered directly with the payment provider and are not stored on our servers.
2. We receive only the information we need to identify and fulfil your order, such as your name, email address, the amount paid and whether the payment succeeded.
3. Your payment provider handles your card data under its own privacy policy and applicable card-network security standards.

Cookies and Analytics

1. Cookies are small text files placed on your device when you visit a website. We use them to keep the website working correctly and to understand how visitors use it.
2. We may use analytics services to collect aggregated statistics such as the number of visitors, which pages are most popular, and how people arrive at our site. This information is used in aggregate and is not used to identify you personally.
3. You can block or delete cookies through your browser settings. Please note that some parts of the website may not work as intended if you do so.

How We Protect Your Personal Data

1. We make reasonable efforts to ensure a level of security appropriate to the risk associated with the processing of Personal Data. We implement access control measures (physical and virtual), security protocols, policies and standards to ensure that our security infrastructures are in compliance with reasonable industry standards. We ensure the maintenance of organisational, technical and administrative measures designed to protect Personal Data within our organisation against unauthorised access, destruction, loss, alteration or misuse.
2. Our website is served over an encrypted HTTPS connection so that information you send to us is protected in transit.
3. We have also put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How Long Do We Store Your Information?

1. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for. This includes, for example, the purposes of satisfying any legal, regulatory, accounting or reporting requirements, to carry out legal work, and for the establishment or defence of legal claims.
2. We will retain your information for as long as your account is active or as needed to provide you with our services, comply with our legal and statutory obligations, or verify your information with a financial institution.
3. Project files and materials are kept for a reasonable period after project completion so that we can support you, after which they may be deleted. Please keep your own copies of any deliverables and source material we hand over to you.

Your Rights

Subject to applicable law, you may ask us to:

• tell you what Personal Data we hold about you and give you a copy of it;
• correct Personal Data that is inaccurate or incomplete;
• delete Personal Data that we no longer need to keep;
• stop sending you marketing communications; or
• restrict how we use your Personal Data in certain circumstances.

To make a request, email info@zenvictech.com. We may need to verify your identity before acting on a request, and we will respond within a reasonable period. Some data may need to be retained where we have a legal obligation to keep it.

Children's Privacy

Our website and services are intended for people who are of legal age to enter into a binding contract. We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, or about how we handle your Personal Data, please contact us:

Business name

Zenvic Tech

Email

info@zenvictech.com

Phone (Pakistan)

+92 370 0276403

Phone (United States)

+1 832 906 3700

Address

Office No. 401, 63C, 21st Commercial Street, DHA Phase 2 Extension, Karachi, Pakistan