Refund & Cancellation Policy

Policy at a Glance

Zenvic Tech sells custom digital services — websites, online stores, logos, branding, SEO and mobile applications. Every project is built specifically for one client, so once our team has started on it, the time and work cannot be recovered or resold to anyone else. Our refund policy reflects that.

No physical goods are sold or shipped through this website, so no shipping, delivery or return-postage charges apply to any order.

What This Policy Covers

1. This policy applies to all services ordered from Zenvic Tech, whether paid through our website, by bank transfer, or by any other method we accept.
2. This policy forms part of our Terms and Conditions. Where a written quotation or signed agreement sets out different refund terms for a specific project, those terms take precedence for that project.
3. All amounts referred to in this policy are the amounts actually received by us for the order in question.

When Work “Begins”

Because the whole policy turns on this point, we define it clearly. Work is treated as having begun at the earliest of the following:

• we send you the first draft, concept, wireframe, design, or any other deliverable for the project;
• we hold a project kick-off call or discovery session with you;
• we assign your project to a team member and confirm to you in writing that work has started;
• we purchase a domain, hosting, theme, plugin, stock asset, licence or any other third-party item specifically for your project at your request; or
• seven (7) calendar days have passed since your payment was received and you have supplied the content and information we asked for.

Cancelling an Order

1. To cancel an order, email info@zenvictech.com from the email address used to place the order, with the subject line “Order Cancellation”. Please include your name, the service or package you ordered, and the date and amount of your payment.
2. A cancellation takes effect from the time we receive your email, not from the time you send a message by phone, WhatsApp or social media. We recommend you email us so there is a clear record.
3. We will acknowledge your cancellation request within 2 business days and tell you whether work had begun at the time we received it, and therefore whether a refund is due.
4. If work had not begun, we will approve the refund at the same time and process it as described in section 8 below.

After Work Has Started

1. Once work has begun, your order is non-refundable. This applies whether you cancel the project, stop responding, change your mind about the design direction, or decide to go elsewhere.
2. This is not a penalty. Custom digital work cannot be returned, restocked or resold, and the hours our team has spent on your project cannot be recovered.
3. What you keep instead is the work itself. If you are not happy with a deliverable, you are entitled to the revisions included in your package or quotation, and we will work with you to get the result right. Please raise any concerns with us early rather than waiting until the end of a project.
4. If you choose to stop a project midway, we will hand over the work completed to that point once all amounts due for that work have been paid.
5. Dissatisfaction with a subjective creative choice — for example, not liking a colour, layout or logo concept — is handled through the revision process and is not a ground for a refund.

When We Refund Anyway

Regardless of whether work has begun, we will refund you in full in the following situations:

• we decline your order, or we are unable to deliver the service you ordered;
• we cancel the project ourselves for any reason other than your breach of our Terms and Conditions;
• you were charged twice for the same order, or charged an incorrect amount, in which case we refund the duplicate or excess amount;
• a payment was made on your card without your authorisation and this is confirmed with your payment provider.

Where a refund is required by applicable consumer law in your jurisdiction, nothing in this policy limits that right.

Recurring and Subscription Services

1. Some services — such as website maintenance, hosting management, SEO or marketing retainers — are billed on a recurring basis.
2. You may cancel a recurring service at any time by emailing info@zenvictech.com. Cancellation stops all future billing.
3. The billing period in which you cancel is not refunded. Your service stays active until the end of that period, and you keep the benefit of it for the whole period.
4. To avoid being billed for the next period, please cancel at least 3 business days before your renewal date.

How Refunds Are Paid

1. Approved refunds are returned to the original payment method used for the order. We cannot refund to a different card, account or person.
2. We initiate approved refunds within 7 business days of approving them.
3. Once initiated, the time for the money to appear in your account depends on your bank or card issuer. This is typically a further 5 to 10 business days and is outside our control.
4. Refunds are made in the original currency of the transaction. Where your bank applied a currency conversion, the amount you receive may differ slightly because of exchange-rate movement. Any bank charges, gateway fees or conversion losses applied by your provider are not refundable by us.
5. If you have not received an approved refund after 15 business days, please contact your bank first, and then email us so we can follow it up with our payment provider.

Disputes and Chargebacks

1. If you have a problem with an order, please contact us first. Almost every issue can be sorted out quickly and directly.
2. Raising a chargeback with your bank before contacting us delays the resolution for everyone. Where a chargeback is raised on an order that is non-refundable under this policy, we will provide our payment provider with the project records, correspondence and delivered work as evidence.
3. We may suspend work and withhold delivery of files, accounts or source material on any project that is the subject of an unresolved chargeback.

How to Reach Us

For any question about cancellations or refunds, contact us using the details below. We answer all refund enquiries within 2 business days.

Business name

Zenvic Tech

Email

info@zenvictech.com

Phone (Pakistan)

+92 370 0276403

Phone (United States)

+1 832 906 3700

Address

Office No. 401, 63C, 21st Commercial Street, DHA Phase 2 Extension, Karachi, Pakistan