Terms & Conditions

Introduction

This website is owned and operated by Zenvic Tech (hereinafter and throughout this website referred to as “we”, “us” and “our”). We are a digital agency providing web development, e-commerce, branding, mobile application and digital marketing services.

We offer this website, including all information, tools, products and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us using the details below:

Business name

Zenvic Tech

Principal place of business

Office No. 401, 63C, 21st Commercial Street, DHA Phase 2 Extension, Karachi, Pakistan

International office

711 Louisiana St, Houston, TX 77002, United States

Email

info@zenvictech.com

Phone (Pakistan)

+92 370 0276403

Phone (United States)

+1 832 906 3700

Applicability and Updates

1. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
2. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.
3. We may need to update our Terms and Conditions from time to time. Each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions. The date at the top of this page shows when it was last revised.

Our Services

1. We provide digital services, which currently include website design and development, e-commerce store development, logo and brand identity design, search engine optimisation, digital marketing and mobile application development.
2. All services we supply are digital in nature. No physical goods are sold or shipped through this website, and therefore no shipping or delivery charges apply.
3. The packages and prices shown on our website are indicative starting points. The final scope, timeline and price for your project will be confirmed in writing by email or in a written quotation before work begins.

Orders and Project Scope

1. An order is confirmed once we have accepted your requirements in writing and you have paid the agreed amount or agreed deposit.
2. The deliverables, number of revisions, and timeline that apply to your order are those set out in the package description or in the written quotation we send you, whichever is more specific.
3. Any work you request that falls outside the agreed scope will be treated as additional work and quoted separately. We will not begin additional work until you have approved the additional cost in writing.
4. Estimated timelines depend on you supplying the content, materials, access and approvals we need. Delays in receiving these will extend the timeline accordingly.
5. We reserve the right to decline or not process an order that you place on our website. This is usually for one of the following reasons:
   • the service you ordered is no longer available;
   • we do not have the capacity to deliver the project within the timeline you require;
   • the project falls outside our areas of expertise or would require us to breach any law or third-party right;
   • any reason outside of our control.
   Where we decline an order, any amount you have paid for that order will be refunded to you in full.

Pricing and Payment

1. Prices displayed on our website are quoted in United States Dollars (USD) unless stated otherwise. Where you pay in another currency, the amount charged will be converted at the rate applied by your bank or payment provider, and any conversion or transaction fees they charge are your responsibility.
2. Payments are processed by third-party payment providers. We do not store your full card details on our servers.
3. Unless we agree otherwise in writing, projects require a deposit before work begins, with the balance payable before final delivery or handover of files, accounts and source material.
4. Any applicable taxes, duties or levies are your responsibility unless the quotation states that they are included.
5. Where a service is billed on a recurring basis (for example monthly maintenance, hosting or marketing retainers), it will continue until either party cancels it in writing. Cancellation takes effect at the end of the billing period in which it is received.

Your Responsibilities

1. You agree to provide accurate information, and to supply content, images, logos, credentials and approvals in a timely manner so that we can deliver your project.
2. You confirm that you own, or have the right to use, all content and materials you supply to us, and that our use of them for your project will not infringe any third party's rights.
3. You are responsible for keeping your own copies and backups of any content you supply to us, and for the security of any account credentials you share with us or that we create for you.
4. After a project is handed over, you are responsible for the ongoing hosting, domain renewal, licensing, security and maintenance of the deliverables, unless you have purchased a maintenance service from us.

Terms of Usage

You are prohibited from using this website or its content:

• for any unlawful purpose;
• to solicit others to perform or participate in any unlawful acts;
• to violate any international, federal, provincial or state laws, regulations and rules;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or interfere with or circumvent the security features of our service, any related website, other websites, or the internet;
• to collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
• for any obscene or immoral purpose.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual Property

1. This website and its related software and content (including images and designs) are the intellectual property of and are exclusively owned by Zenvic Tech. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of Zenvic Tech. Except as expressly stated herein, these Terms and Conditions do not grant you any intellectual property rights whatsoever in the website and its related software, and all rights are reserved by Zenvic Tech.
2. In respect of work we produce for you: once we have received payment in full for a project, ownership of the final deliverables specifically created for you transfers to you.
3. We retain ownership of our own pre-existing tools, frameworks, code libraries, components and know-how used to build those deliverables, together with any concepts, drafts or design options that were not selected by you. Third-party assets such as stock images, fonts, plugins and themes remain subject to the licence terms of their respective owners.
4. Unless you tell us in writing that you would prefer otherwise, we may display the completed work in our portfolio and marketing materials.

Refunds and Cancellation

Our refund and order cancellation terms are set out in full in our Refund & Cancellation Policy, which forms part of these Terms and Conditions.

Indemnity and Limitation of Liability

1. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
5. To the fullest extent permitted by law, our total liability arising out of or in connection with any project shall not exceed the total amount you have paid to us for that project. We shall not be liable for any indirect or consequential loss, including loss of profit, revenue, data, goodwill or business opportunity.
6. We shall not be liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to internet or hosting outages, failures of third-party services, power or telecommunications failures, natural disasters, epidemics, strikes, or acts of government.

Termination

We may immediately change or terminate your access to our products, services and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if, without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains what personal data we collect, how we use it, and who we share it with. By using this website you consent to the handling of your personal data as described in that policy.

Severability and Waiver

If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can't be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.

Governing Law

Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Karachi (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.